FAQ

Order Reservations & Pick-Up Policy

All items in our online auction are available on a first-come, first-served reservation basis. When you place an order through our website, no payment is collected online.

Accepted forms of payment include:

Check (preferred) – made payable to: "Fox and Roach/Trident Charities"
Cash

Once your order is submitted, we will hold/reserve your selected item(s). Items will be released only after payment is received.

Unless otherwise arranged, all item pick-ups will take place at:

BHHS Malvern/Paoli Sales Office

100 Deerfield Lane, Suite 140

Malvern, PA 19355

To arrange pick-up, please call

Shelley Guinessy / 610-822-9953

Evan Guinessy / 610-822-2261

Exchange & Refund Policy

Please note: We do not accept exchanges or refunds.

Most items we have online are gift cards or gift certificates generously donated by local vendors. Each item is subject to the terms and conditions set forth by the individual vendor/donor, including:

Expiration dates
Full-use requirements
Usage restrictions

We make every effort to clearly indicate such terms when applicable. Treat gift cards and certificates like cash. Lost, misplaced, or stolen items cannot be replaced.

Problem with a Gift Card or Certificate?

If a gift card or certificate appears to be invalid or non-functional, please notify us immediately. While we cannot guarantee replacements, we will review such issues on a case-by-case basis and make every reasonable effort to assist.